Our Terms and Conditions
 

By purchasing a ticket you confirm that you have read, understood, and accept the following terms and conditions:

Payment

To confirm a booking via email or phone we require credit card details including the expiry date. Once the payment has been processed we will send you a confirmation email. Alternatively, you can book directly online at www.akaroadolphins.co.nz/book-now 

To secure a Private Charter or Group Booking a 10% deposit is needed. This can be made either by direct debit, cash or card. Full payment for the cruise is required 7 days prior to departure. 

Cancellations

Cancellations by the guest must be made no later than 24 hours prior to departure. Any cancellations after this time will incur the full cost of the cruise. No charge applies to any booking changes made up to 24 hours before the departure time.

Rest assured if you need to cancel due to COVID restrictions, and it falls inside our 24-hour cancellation period, please let us know as soon as possible so we can organise a refund or reschedule your booking.

For groups over 6 and Private Charters please note, cancellations must be made no later than 7 days prior to departure in order to receive your deposit refund. Cancellations made within 7 days prior to your booking will incur the full cost of the cruise.

To cancel or change your booking please contact us by either calling +64 3 304 7866 or emailing us at cruise@akaroadolphins.co.nz. 

Weather and sea conditions can change quickly and this may alter the status of your tour. We reserve the right to cancel or change a tour or replace any vessel at any time in the interests of passenger safety. 

Refunds

In the event of cancellation by Akaroa Dolphins, a full refund will be given. 

Medical conditions

If you require any assistance with any mobility or medical conditions, please inform us when booking and we will be happy to assist. 

Instructions

To ensure maximum safety and enjoyment of the cruise you must follow all instructions given by our staff before, during, and after the tour. You are responsible for any children in your care. You are responsible for the safety and protection of your own personal possessions. 

Wildlife Guarantee

There is no guarantee that advertised wildlife will be seen on your tour, however, we have a very high success rate. If your cruise does not see a dolphin, you will be offered another tour free of charge. Return cruises are non-transferable. No refunds will be given in the event of not sighting dolphins. 

Privacy Policy

To view our Privacy Policy CLICK HERE!

Covid-19 Policy

To view our Covid-19 Policy CLICK HERE!