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Our Terms and Conditions

 

Payment

 

In order to confirm a booking via email or phone, we require credit card details including expiry date to secure the reservation. Otherwise for full payment to be made at the time. Payment for the cruise is required prior to departure, which can be made either by direct debit, cash or card.

 

To secure a booking for a Private Charter a 10% deposit is needed. This can be made either by direct debit, cash or card. Full payment for the cruise is required prior to departure.


 

 

Cancellations

 

Cancellations by the guest must be made no later than 24 hours prior to departure. Any cancellations after this time will incur the full cost of the cruise. No charge applies to any booking changes made up to 24 hours before the departure time.

 

For Private Charters please note, cancellations by guests must be made no later than 7 days prior to departure in order to receive your deposit refund. Cancellations made within 7 days prior to your cruise will incur the full cost of the cruise.

 

Weather and sea conditions can change quickly and this may alter the status of your tour. We reserve the right to cancel or change a tour or replace any vessel at any time in the interests of passenger safety. 


 

 

 

Refunds

 

In the event of cancellation by Akaroa Dolphins, a full refund will be given.


 

 

Medical conditions

 

If you require any assistance with any mobility or medical conditions, please inform us when booking and we will be happy to assist.


 

 

Instructions

 

To ensure maximum safety and enjoyment of the cruise you must follow all instructions given by our staff before, during, and after the tour. You are responsible for any children in your care. You are also responsible for the safety and protection of your own personal possessions at all times.


 

 

Wildlife Guarantee

 

There is no guarantee that advertised wildlife will be seen on your tour, however, we have a very high success rate. If your cruise does not see a dolphin, you will be offered another tour free of charge. No refunds will be given in the event of not sighting dolphins.

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