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Our Terms and Conditions




To confirm a booking via email or phone we require credit card details including the expiry date. Once the payment has been processed we will send you a confirmation email. Alternatively, you can book directly online at www.akaroadolphins.co.nz/book-now


To secure a booking for a Private Charter a 10% deposit is needed. This can be made either by direct debit, cash or card. Full payment for the cruise is required 7 days prior to departure.





Cancellations by the guest must be made no later than 24 hours prior to departure. Any cancellations after this time will incur the full cost of the cruise. No charge applies to any booking changes made up to 24 hours before the departure time.


For groups over 6 and Private Charters please note, cancellations must be made no later than 7 days prior to departure in order to receive your deposit refund. Cancellations made within 7 days prior to your booking will incur the full cost of the cruise.


Weather and sea conditions can change quickly and this may alter the status of your tour. We reserve the right to cancel or change a tour or replace any vessel at any time in the interests of passenger safety. 






In the event of cancellation by Akaroa Dolphins, a full refund will be given.



Medical conditions


If you require any assistance with any mobility or medical conditions, please inform us when booking and we will be happy to assist.





To ensure maximum safety and enjoyment of the cruise you must follow all instructions given by our staff before, during, and after the tour. You are responsible for any children in your care. You are also responsible for the safety and protection of your own personal possessions at all times.



Wildlife Guarantee


There is no guarantee that advertised wildlife will be seen on your tour, however, we have a very high success rate. If your cruise does not see a dolphin, you will be offered another tour free of charge. No refunds will be given in the event of not sighting dolphins.

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