Book now for a wonderful dolphin watching boat tour in Akaroa Harbour
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Book now for a wonderful dolphin watching boat tour in Akaroa Harbour
Frequently Asked Questions
AM I GUARANTEED TO SEE A DOLPHIN?

Akaroa Dolphins has a 98% success rate in finding Hector’s dolphins. As they are wild we are not able to guarantee to see them. If your tour does not see a dolphin you will be offered another trip free of charge.  No refunds will be given in the event of not seeing dolphins.

HOW MUCH DOES A TOUR COST?

Adult NZD $80.00
Child NZD $40.00 (5-15yrs inclusive)
Children under 5 years NZD $20.00

Please note:

  • Tour costs can change without notice.
  • No charges apply to any booking changes made, as long as are made prior to your scheduled departure time.
  • No booking fees are charged
  • No credit card transaction fees are charged.
  • No refunds will be given in the event of your failure to notify us 24 hours before your departure time.
WHAT IS YOUR CANCELLATION POLICY?

Cancellations by guests must be made no later than 24 hours prior to departure. Any cancellations after this time will incur the full cost of the cruise. No charge applies to any booking changes made.

We reserve the right to cancel or change a tour or to replace any vessels at any time in the interests of passenger safety. Weather and sea conditions can change quickly and this may alter the status of your tour at any time.

WHAT ARE THE TOUR TIMES?

October to April: 10.15am, 12.45pm and 3.15pm

May & September: 10.15am, 12.45pm

June to August: 12.45pm

Please pick up your tickets 30 minutes prior to departure. Boarding is 15 minutes prior to departure. Departure is from the main Akaroa wharf.

To make a booking click here.

WHAT IS YOUR TIME POLICY?

Please be on time! If you are late, you will not receive a refund or be able to join your harbour cruise. Your cruise will leave as scheduled whether you are there or not. We expect you to arrive 30 minutes prior to departure time.

HOW LONG IS THE TOUR?

The length of our harbour cruise is 2 hours, with boarding 15 minutes prior to your scheduled departure time.

HOW DO I MAKE A RESERVATION?

There are 3 ways you can book with us:

  1. Online at https://www.akaroadolphins.co.nz/contact/book-now/
  2. Call us FREEPHONE anywhere in New Zealand on 0800 990 102, or from overseas on +64 3 304 7866
  3. Email us at cruise@akaroadolphins.co.nz

 

Please note:

To confirm a booking via phone or email we require credit card details to secure your reservation. Payment for the cruise is required prior to departure. This can be made either by direct debit, cash or card.

 

DO I NEED TO BOOK IN ADVANCE?

Yes, as there can be a high demand for our tours we advise you to book in advance.

To make a booking click here.

WHAT TO EXPECT?

When joining us for a cruise you can expect to view the harbour in style on our luxurious catamaran vessel. From the moment you step effortlessly on board our boat Into the Blue or her sister ship Akaroa Dolphin, you will experience what makes our cruises just that little bit more special – starting with the offer of a complimentary beverage, including award-winning New Zealand wine, beer and soft drinks.

Our vessels are luxurious, very stable, fast, and manoeuvrable, allowing you to visit the spectacular sea caves, volcanic formations, high cliffs and bird nesting sites, both within Akaroa Harbour and beyond the entrance to the Pacific Ocean. The size of our vessels also give the perfect opportunity to get away from the large crowds, to enjoy a more personalised experience, without compromising on space to easily move around.  It also allows you to get extremely close to the wildlife, including the dolphins, seals, penguins and bird life – giving you the feeling that you could almost touch it!

We know that sometimes the temperatures out on the water can be cooler than expected, so we have plenty of warm jackets available, and we are sure our home baking which is served on your way home will warm you up a little.

WHAT IS THE ITINERARY FOR A CRUISE?

Your harbour cruise with us starts from the main wharf in Akaroa.  Then depending on weather and wildlife conditions, we have a few different routes that we like to take, and your skipper will decide the best option for your cruise on the day.  If there is something specific you would like to see though, please make sure you let the crew know, as they are more than happy to accommodate requests where possible.

WHAT HAPPENS IF THE SEA & WEATHER CONDITIONS ARE BAD?

Our cruises are always dependent on the sea and weather conditions, and our staff constantly monitor the weather and respond professionally to any changes. Passenger comfort and safety is always our utmost priority, this may mean a tour is cancelled at any stage if we feel it necessary.  If it is our decision to cancel a cruise, either a full refund or transfer to another cruise will be offered.

IF MY CRUISE IS CANCELLED, WILL I BE AUTOMATICALLY TRANSFERRED TO THE NEXT ONE?

No. As we are not sure of any other plans you may have, we ask that you come and speak with us about rebooking you onto another cruise that best suits.

CAN I SEE MORE IMAGES OF YOUR CRUISES

For more images of what you might see on our cruise click here.

WHAT SHOULD I BRING ON MY CRUISE?

We suggest bringing along warm clothing, as even on warmer days you just never know when there could be a sea breeze.  A hat and sunscreen is also suggested.  Don’t worry if you get caught out though, we have lovely warm jackets and sunscreen on board for our passengers to use.  Oh, and of course don’t forget your camera too!

IS THERE A BATHROOM ON BOARD?

Yes!

WHAT IF I SUFFER FROM MOTION-SICKNESS?

If you are susceptible to motion-sickness, we suggest once on board asking your crew where the best place on the boat is to be, as certain spots do move less than others.  We also have a few tricks up our sleeves to help with motion sickness – so don’t be shy to mention to our crew if you do feel a little under the weather.

DOES AKAROA DOLPHINS SELL FOOD AND DRINKS ON BOARD?

A complementary beverage, including wine, beer, soft drink or orange juice, along with some home baking, is included in your fare.  We also have further drinks on board for sale.

IS THERE AN AGE LIMIT FOR GOING ON A CRUISE?

We welcome passengers of all ages, from new-borns to the elderly. As our vessels are very stable, have secure railings, various indoor and outdoor areas to choose from, and space for pushchairs etc. If you are travelling with young children we do ask for their safety that they are supervised at all times.

PASSENGERS WITH DISABILITIES

We happily cater for passengers with disabilities, and welcome customers in wheelchairs with an able body companion.  As our vessel sits flush with the wharf when boarding, there are no steps which need to be negotiated.  Please note though that due to the width of the gate on the vessel, it may mean that wheelchairs need to be lifted onto the boat.  Due to this, wheelchair passengers may need to be briefly out of their wheelchair – please don’t feel discouraged by this though as our crew are there to help, and once on board there is room to move around in your wheelchair both inside and outside of the vessel.

WHERE IS AKAROA DOLPHINS LOCATED?

Our address is 65 Beach Road, Akaroa, 7520, New Zealand. We are located on the waterfront near the main wharf in Akaroa.

For our location on Google Maps click here.

 

WHAT ARE YOUR TERMS & CONDITIONS?

Payment 

To confirm a booking via email or phone we require credit card details to secure the reservation or for full payment to be made. Payment for the cruise is required prior to departure. This can be made either by direct debit, cash or card.

Cancellations

We reserve the right to cancel or change a tour or to replace any vessels at any time in the interests of passenger safety. Weather and sea conditions can change quickly and this may alter the status of your tour at any time.

Cancellations by the guest must be made no later than 24 hours prior to departure.  Any cancellations after this time will incur the full cost of the cruise. No charge applies to any booking changes made.

Refunds

In the event of cancellation by Akaroa Dolphins, a full refund will be given.

Medical conditions

If you have any mobility/medical problems and think you could be affected by sea and weather conditions please inform us when booking.

Instruction

To ensure maximum safety and enjoyment of the tour by yourself and other passengers you must follow all reasonable instructions given by our staff before, during and after the tour and you agree that you will ensure that any children in your care do the same. You are responsible for the safety and protection of your own personal possessions at all times.

Wildlife Guarantee

There is no guarantee that advertised wildlife will be seen on your tour but we have very high success rates. If your tour does not see a dolphin you will be offered another trip free of charge. No refunds will be given in the event of not seeing dolphins.